[The companions' perception about the humanization of assistance at a neonatal unit]. / A percepção do acompanhante sobre a humanização da assistência em uma unidade neonatal.

The objective of this study was to learn the perception of accompanying mothers at the neonatal unit as to humanizing actions. This is an exploratory descriptive study, with a qualitative focus, developed at the neonatal unit of the University of São Paulo Hospital with the accompanying mothers of hospitalized babies, from their fifth day of life until discharge. The study was performed from October 2007 to January 2008. A total 18 interviews were performed and analyzed according to Bardin's framework, which permitted to develop the following categories: assistance received, relationship with professionals and conditions of the institution. It was found that there was satisfaction regarding the received assistance and team support, and there is a need to make changes in the physical structure of the sector, to provide assistance that is more humanized.

A percepção do acompanhante sobre a humanização da assistência em uma unidade neonatal / The companions' perception about the humanization of assistance at a neonatal unit / La percepción del acompañante respecto de la humanización de la atención en una unidad neonatal

O objetivo deste estudo foi conhecer a percepção das mães acompanhantes na unidade neonatal em relação às ações humanizadoras. Trata-se de uma pesquisa exploratória descritiva, com enfoque qualitativo, desenvolvido na unidade neonatal do Hospital da Universidade de São Paulo com as acompanhantes dos bebês que permaneceram internados a partir do quinto dia de vida até a alta hospitalar. O período estudado foram os meses de outubro de 2007 a janeiro de 2008. Foram realizadas 18 entrevistas, analisadas segundo o referencial de Bardin, o que permitiu a construção das categorias: assistência recebida, relacionamento com os profissionais e condições institucionais. Constatou-se satisfação quanto à assistência recebida e ao apoio da equipe, mas foram apontadas necessidades de mudanças na estrutura física do setor, para proporcionar uma assistência mais humanizada.

The objective of this study was to learn the perception of accompanying mothers at the neonatal unit as to humanizing actions. This is an exploratory descriptive study, with a qualitative focus, developed at the neonatal unit of the University of São Paulo Hospital with the accompanying mothers of hospitalized babies, from their fifth day of life until discharge. The study was performed from October 2007 to January 2008. A total 18 interviews were performed and analyzed according to Bardin's framework, which permitted to develop the following categories: assistance received, relationship with professionals and conditions of the institution. It was found that there was satisfaction regarding the received assistance and team support, and there is a need to make changes in the physical structure of the sector, to provide assistance that is more humanized.

Estudio que objetivó conocer la percepción de madres acompañantes en unidad neonatal, en relación a acciones humanitarias. Investigación exploratoria descriptiva, con enfoque cuantitativo, desarrollada en unidad Neonatal del Hospital Universitario de la Universidad de São Paulo con las acompañantes de bebés internados a partir del quinto día de vida hasta su alta hospitalaria. El período estudiado fueron los meses de octubre 2007 a enero 2008. Se realizaron 18 entrevistas, analizadas según el referencial de Bardin, lo que permitió la construcción de las categorías: atención recibida, relación con los profesionales y condiciones institucionales. Se constató satisfacción en cuanto a la atención recibida y apoyo del equipo; y fueron señaladas necesidades de cambio en la estructura física del sector, para proporcionar una atención más humanizada.